Frequently Asked Questions (FAQ)
Welcome to the Glo36 Government Lottery office FAQ page! Here, you’ll find answers to some of the most common questions about our platform, the lotteries we offer, and how to manage your account. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team.
General Questions
1. What is Glo36?
Glo36 is an online platform that provides access to various lotteries from around the world. Our current offerings include:
2. How do I create an account on Glo36?
To create an account, click on the “Register” button at the top of the page. Enter your details, verify your email address, and complete your profile. Once registered, you can start playing immediately. 3. How to verify a Glo36 account?
To verify a Glo36 account you need to login. Then click on the red colored "Verify Now" text on the dashboard. Fill the form and attach a document image then submit. If everything is correct, your account will be verified within 24 hours.
4. Is Glo36 available in my country?
Glo36 is available in many countries, but certain regions may have restrictions due to local laws and regulations. Please check our Terms & Conditions for more details.
Playing the Lottery
1. How do I play a lottery on Glo36?
First, create an account and log in. Then, select the lottery you wish to play, choose your numbers, and purchase your ticket. Detailed instructions can be found on our How to Play page.
2. What lotteries are available on Glo36?
We offer a range of lotteries, including:
Thai National Lottery
Philippine PCSO Lottery
Bangkok Bingo Lotto
Malaysia TOTO
3. How do I choose my numbers?
You can select your numbers manually or use our “Quick Pick” feature, which randomly selects numbers for you.
4. Can I purchase tickets for multiple draws?
Yes, you can purchase tickets for multiple draws in advance. Simply select the number of draws you wish to enter when choosing your numbers.
Winning and Claiming Prizes
1. How do I know if I’ve won?
If you win, your winning balance will automatically be added to your account's I wallet. You can know from transaction and history.
2. How do I claim my winnings?
Prizes are automatically credited to your Glo36 account. For larger prizes, follow the instructions in your notification email or visit our How to Claim page for detailed steps.
3. Are there any taxes on my winnings?
Taxation on lottery winnings depends on your country of residence. We recommend consulting a tax professional for advice on your specific situation.
4. What happens if I win a jackpot?
If you win a jackpot, our team will guide you through the process of claiming your prize, which may involve additional verification steps.
Payments and Withdrawals
1. What payment methods are accepted on Glo36?
We accept various payment methods, including MasterCard, Visa, Binance, PayPal, Perfect Money, Skril, Bank Account or Mobile Banking. For a full list of options, please visit our Payments page. 2. How do I withdraw my winnings?
You can withdraw your winnings by logging into your account, going to the “Withdraw” section, and selecting your preferred withdrawal method. Follow the prompts to complete your withdrawal.
3. Is there a minimum withdrawal amount?
Yes, there is a minimum withdrawal amount, which varies depending on your chosen withdrawal method. Please check our Payments page for more details.
Account Management
1. How do I change my password/Pin?
Sign In your account and see the profile icon top right corner of your dashboard. Click the settings and you will get the Password & PIN change option.
1. How do I get my forgotten password?
If you’ve forgotten your password, click on the “Forget Password” link on the login page. You will be redirected to Telegram. Then contact the support team to get your password.
2. How do I update my personal information?
Log in to your account, go to the “Profile” section, and update your personal information. Make sure to save your changes.
3. Can I close my account?
If you wish to close your account, please contact our customer support team on Telegram or email at info@glo36.com.co They will assist you with the process.
Security and Fair Play
1. Is my personal information safe with Glo36?
Yes, we use advanced encryption technologies and security measures to protect your personal and financial information. Visit our Security & Fair Play page for more details. 2. How does Glo36 ensure fair play?
All our lotteries use certified Random Number Generators (RNGs) to ensure that results are random and fair. We also undergo regular independent audits to maintain the integrity of our platform.
Responsible Gaming
1. What tools does Glo36 offer for responsible gaming?
We offer several tools, including deposit limits, reality checks, and self-exclusion options, to help you stay in control of your gaming. Visit our Responsible Play at Glo36 page for more information. 2. What should I do if I think I have a gaming problem?
If you’re concerned about your gaming, please seek help immediately. We provide resources and contact information for support organizations on our Responsible Gaming page.
Customer Support
1. How do I contact customer support?
You can reach our customer support team via Telegram, email, phone, or live chat. Visit our Contact Us page for full details. 2. What are the customer support hours?
Our support team is available 24/7, ensuring that you get the help you need when you need it.
Ready to play, check results, or explore prizes? Choose your lottery below:
